1. Introduction

At Williamsburg Art Conservation ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our conservation services.

Please read this Privacy Policy carefully. By accessing our website or utilizing our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

We collect several types of information from and about users of our website and services, including:

• Personal Identification Information: Name, email address, telephone number, postal address, and other contact details you provide when requesting information, scheduling services, or creating an account.
• Artwork Information: Details about artworks or objects submitted for conservation, including provenance, condition, ownership history, and images.
• Communication Records: Records of correspondence if you contact us, including email communications, telephone calls, and written correspondence.
• Technical Information: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform, and other technology identifiers on the devices you use to access our website.
• Usage Information: Information about how you use our website, including page views, navigation paths, and interaction with features and content.

3. How We Collect Your Information

We collect information through the following methods:

• Direct Interactions: Information you provide when filling out forms on our website, corresponding with us, subscribing to our communications, requesting services, or providing feedback.
• Automated Technologies: As you interact with our website, we may automatically collect technical data and usage information using cookies, server logs, and other similar technologies.
• In-Person Interactions: Information you provide during consultations, when delivering artworks for assessment or conservation, or during studio visits.
• Third Parties: We may receive information about you from third parties, such as business partners, museums, galleries, or other institutions that refer you to our services.

4. How We Use Your Information

We use the information we collect about you for the following purposes:

• To provide conservation services and fulfill our contractual obligations to you
• To communicate with you about your inquiries, services, appointments, and projects
• To create and maintain comprehensive records of conservation treatments and analysis findings
• To provide technical and scientific reports related to your artwork
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy
• To improve our website, services, marketing, and client relationships
• To protect our rights, property, safety, and the rights, property, and safety of others
• To comply with applicable laws, regulations, and professional standards

We may also use your information in an aggregated and anonymized form for research and educational purposes related to conservation science, material analysis, and historical art techniques.

5. Disclosure of Your Information

We may disclose your personal information to the following categories of recipients:

• Service Providers: Professional advisers, contractors, and service providers who support our business operations (such as IT services, payment processing, shipping, laboratory analysis, etc.) and who are bound by contractual obligations to keep personal information confidential.
• Professional Collaborators: With your consent, we may share information with external conservation specialists, scientific laboratories, or other professionals when collaboration is needed for your project.
• Legal Requirements: To comply with any court order, law, or legal process, including responding to any government or regulatory request.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure.

Our security measures include:

• Encryption of sensitive information during transmission
• Secure storage of physical documentation in controlled-access areas
• Limited access to personal information by staff on a need-to-know basis
• Regular review and updates of our security practices

We will notify you of any breach of your personal data as required by applicable law.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For conservation services, we maintain treatment records, analysis findings, and related documentation indefinitely as part of the artwork's historical record and provenance, which is standard professional practice in the field of art conservation. This information is valuable for future conservation treatments and art historical research.

For inquiries that do not result in services, we typically retain personal information for up to 3 years from the date of last contact.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You may request that we delete your personal information in certain circumstances, subject to legal and professional requirements for conservation documentation.
• Restriction: You may request that we restrict the processing of your personal information in certain circumstances.
• Objection: You may object to our processing of your personal information in certain circumstances.
• Portability: You may request a copy of your personal information in a structured, commonly used, machine-readable format.

To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and allows us to improve our site.

We use the following types of cookies:

• Essential Cookies: Required for the operation of our website. They enable core functionality such as security, network management, and account access.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve how our website works.
• Functionality Cookies: Used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

10. Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn we have collected or received personal information from a child without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites, including social media platforms. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

Significant changes will be notified to you either through the email address you have provided to us or by prominently posting a notice on our website.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Williamsburg Art Conservation
127 Historical Heritage Drive
Williamsburg, VA 23185
Phone: 757-876-3937
Email: privacy@williamsburgartconservation.com

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.